Hello, I built a form using jotform for hair extension consultation, i

  • MarvenBeverly Hills
    Asked on December 16, 2022 at 6:28 PM

    Hello, I built a form using jotform for hair extension consultation, it was built because we want to know the type of hair our customers want and this morning we tried to log in and we noticed we have been banned. We are using it because we love Jotform and we want to continue using it, kindly help us and look into it and unrestrict us.

  • Joram_Perucho Jotform Support
    Replied on December 16, 2022 at 11:19 PM

    Hi MarvenBeverly Hills,

    Thank you for reaching out to Jotform Support. I checked your account and it shows as active but the forms are unavailable. Could you check if the forms are enabled in your form settings? Please refer to my screenshot:

    1671250770 639d43527fe9a  Screenshot 10

    Give it a try and let us know how it goes.