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  • Profile Image

    My clients are not able to see the embedded form on Facebook fanpage

    Asked by yerita on December 03, 2014 at 09:02 PM

    i set up a form and know my clients are not able to see it

    is give me the first page and the next one is empty

    i go to the form in the jotform.com and is good

    i don't understand

    help me up is urgent!!!!

    Page URL:
    https://www.facebook.com/pages/Organic-Food-Express/648325221948249

    facebook form not visible
  • Profile Image
    JotForm Support

    Answered by Welvin on December 03, 2014 at 11:58 PM

    Hi,

    The form is working fine upon checking it here in my location. It's the Contact Us tab: https://www.facebook.com/pages/Organic-Food-Express/648325221948249?sk=app_684336108254110, right?

    As far as I could see, the form is embedded using our Secure URL method which is our recommended method when adding a form to Facebook pages.

    Ask your client to refresh their browser and/or clear their browser caches.

    Thanks