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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "Please correct the captcha" error shown when emailing jotform

    Asked by boundfortravel on December 04, 2014 at 12:47 PM

    I am getting the same error message on an existing form and a new form when I attempt to email it.  It says "please correct the captcha".  I'm not using a captcha! Please help.

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    Answered by Ben on December 04, 2014 at 01:55 PM


    You should have been shown the captcha to fill it out before the message was sent out and it seems that you did not - which would explain the error message that was shown to you.

    If you are not shown the captcha, then I would like to ask you to try the same on a different browser such as Firefox or Chrome.

    Do let us know if the issue is shown in other browsers as well and the captcha is still not.

    Best Regards,

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    Answered by MindyLeeders on December 05, 2014 at 01:18 PM

    Hello Ben,

    Can you please help me with the same problem? I tried using Firefox and Safari and still got the Captha error with my first form.




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    Answered by Ben on December 05, 2014 at 02:28 PM

    Hi Mindy,

    I see that you have already opened a thread for the same issue http://www.jotform.com/answers/470040

    We will be replying to it shortly and raising it to our developers just as this thread here.

    That way as soon as our developers fix the issue they will update each thread where the issue was mentioned.

    Best Regards,