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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Receiving form email alerts with missing information

    Asked by salsanda on December 04, 2014 at 01:16 PM

    Hello, I had 2 problems:

    1. I have on my website (click the link http://nabor-i-korrektura-teksta.besaba.com/?page_id=13) you will see a form plugin JotForm, but when I submit the form, which is filled with my e-mail, here's what form appeared

    Why is it so, I fill in the form below, and one field is not only not filled, it does not even appear in the form. What could be the problem?

    2. I created NTML table inserted iframe on the page, and even through the form of a plug-sent the order test, but nothing happened, but because I wanted to on the site, on the page that I created for the sent orders coming directly through the form of orders which was filled with customers. How can this be done?
    Page URL:
    http://nabor-i-korrektura-teksta.besaba.com/?page_id=13

    email alerts missing fields
  • Profile Image
    JotForm Support

    Answered by Mike_T on December 04, 2014 at 02:44 PM

    Thank you for contacting us.

    The first problem is related to outdated Email Notification template on your form. Note, that we do not update custom (modified) email templates when you change the form.

    In order to fix the email issue, please re-create the Email Notification:

    1) Delete the current Email Notification.

    How to Delete Notifications/Autoresponder

    2) Add a fresh one.

    Setting Up Email Notifications

    The second question has been moved into a separate thread:

    http://www.jotform.com/answers/469532

    We will get back to you quickly.