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fasttelecomAsked on December 4, 2014 at 3:21 PM
Hello!
Forms hasn't been modified or tocuhed since a year.
Since today, when we submit a form, it does create a folder in Google Drive as usual, except that folder is now empty: There's no PDF copy of what has been submitted or any attachement files.Email notification goes out OK, I can see the submission in the folder, but not in GDrive.
I just tried to deactivate the integration and recreate it, and the problem is still the same.
Please let us know what can we do to resolve this URGENT problem?Thank you!
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BenReplied on December 4, 2014 at 4:41 PM
Hi,
I have just tried to recreate the issue, but was not able to. Do note that sometimes the submissions get saved to your Google Drive within a minute or 2 and sometimes just few seconds after submitting it.
I have just cleared your jotfoms cache so I would like to ask you to try and recreate the integration once again.
I would recommend these steps:
1. remove integration
2. save your change
3. clear your jotform cache4. recreate Google Drive integration.Do let us know if that helps.
Best Regards,
Ben -
fasttelecomReplied on December 10, 2014 at 12:11 PMIt worked well, thank you!
Felix Mercier
Le 2014-12-04 16:41, JotForm Support Forum a rit :
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BenReplied on December 10, 2014 at 1:16 PM
Hi Felix,
Great to hear that.
Do let us know if you have any further issues or questions and we would be happy to answer them.
Best Regards,
Ben -
kauravi1209Replied on December 15, 2014 at 8:56 AM
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BenReplied on December 15, 2014 at 10:40 AM
Hi @kauravi1209,
I have transferred your question to a new thread here: http://www.jotform.com/answers/475969 where we will be responding to it shortly and assist you in creating the integration.
Best Regards,
Ben