What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    "An error occurred. Please try again later." after trying to embed the jotform on Facebook

    Asked by konformusa on December 04, 2014 at 05:11 PM

    Hello, immediately after clicking the "Add JotForm Tab" button in the Embed Form settings, it seems Facebook opens a window and I get a generic message...

    "An error occurred. Please try again later."

    Any ideas? Thanks!



    This is a re-post of a comment on Adding a Form to Your Facebook Page

    Facebook fb embed jotform FB jotform Facebook jotform error embedding
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    Answered by Ben on December 04, 2014 at 06:28 PM

    Hi,

    I have tried now on my side and from what I see it is working properly.

    Do you have any Popup blocker installed? If so please allow popups on jotform since the ones that we use are only to help you set things up, like the authorization on Facebook.

    Best Regards,
    Ben

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    Answered by Ben on December 04, 2014 at 07:23 PM

    Hi,

    Thank you for the screenshot and the link. From what I can see I am being taken to a different page than you are, which is why I am not shown the error.

    Following your link I can see the error as well.

    Now I will clear your jotform cache, just in case it is the one causing this issue, but if it does not help you to connect to Facebook, please let us know and we will raise this to our developers to inspect.

    Best Regards,
    Ben

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    Answered by konformusa on December 04, 2014 at 07:45 PM

    Still no luck on my end...

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    JotForm Support

    Answered by Jan on December 05, 2014 at 06:40 AM

    Hi,

    Please try first clearing you browsers cache.

    Please also try to log in first to your Facebook page on another tab before clicking the "Add JotForm Tab". Take note that it should be a Facebook page.

    Hope this helps. If it is still the same then let us know so we can further investigate.

    Thank you!

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    Answered by konformusa on December 08, 2014 at 01:06 PM

    Still no luck on my end... still getting the same error message. I am trying to upload the form to my Facebook business page.

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    Answered by konformusa on December 08, 2014 at 01:22 PM

    Update... I tried it with the Google Chrome browser and it worked... wouldn't work on IE or Firefox if that helps.

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    Answered by Ben on December 08, 2014 at 02:47 PM

    Hi,

    Thank you for the update.

    I would say that it is happening because of the Browser Cache, but seems that my colleague had already given the instructions for this.

    I am however glad that it worked for you and again thank you for the update.

    Do let us know if you have any further questions.

    Best Regards,
    Ben