How can I cancel my old account?

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    Asked on December 04, 2014 at 05:46 PM

    I have an old account. When I log in there it says "Login to JotForm" now. Have you migrated? doesn't seem to recognize me as a valid user. But when I log in to now there is no further information, no support, no links to cancel. Thank you.

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    Answered on December 04, 2014 at 06:50 PM

    Hi Crista,

    It seems that that website is not in our domain, but it can be a self hosted version of our Form builder app, probably a private company that purchase licensing and used for personal and business. If you are working with a company associated with building forms, I suggest that you contact them regarding your account. 

    This is our official website, you can also sign up for a free account if you want to try our Form builder.


    Thank you.


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    Answered on December 04, 2014 at 07:42 PM

    Thanks Charlie. Just came back to update this saying that I figured it out. It was indeed someone that was running a hosted licensed version or some such, but apparently long since stopped updating!

    Just signed up with JotForm for real! And am creating my first forms. :)

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    Answered on December 04, 2014 at 07:55 PM

    I'm glad that everything seems good now. Feel free to explore our Form builder.

    If I may also suggest, please do have time to visit the following links to help you get started.

    1. Frequently Asked Questions 

    2. A comprehensive User Guide 

    3. JotForm Official YouTube Channel for Video Tutorials


    If you need any assistance or have any other concerns, feel free to open up a new thread here in the forum, we'll be more than happy to assist you.

    Thank you and have a great day :)