- Goff5Asked on December 04, 2014 at 06:34 PM
I downgraded our account prematurely and now I need to upgrade to Premium. How long does this take?
- JotForm SupportKiranAnswered on December 04, 2014 at 07:14 PM
I see that your account (Goff5) is holding free status now and it seems that you have reached your monthly quota of payments allowed. If you upgrade your account to premium, the change of the account status is instant since it is an online payment. Please make sure that you are logged into your account while upgrading.
Let us know if you have any questions in this regard. We will be happy to help.