What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long does it take to upgrade an account?

    Asked by Goff5 on December 04, 2014 at 06:34 PM

    I downgraded our account prematurely and now I need to upgrade to Premium. How long does this take?

    and downgraded
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    JotForm Support

    Answered by Kiran on December 04, 2014 at 07:14 PM

    I see that your account (Goff5) is holding free status now and it seems that you have reached your monthly quota of payments allowed. If you upgrade your account to premium, the change of the account status is instant since it is an online payment. Please make sure that you are logged into your account while upgrading. 

    Let us know if you have any questions in this regard. We will be happy to help.