What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've downgraded my account, but it's still showing up as a Premium account

    Asked by nchhibber on December 05, 2014 at 10:29 AM

    I tried to downgrade a couple times. 

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    Answered by raul on December 05, 2014 at 12:41 PM

    Upon checking your account, I see that you've successfully downgraded it.
    As you can see below, your account is scheduled to be downgraded on Dec. 18 2014

    You don't need to do anything else, on the mentioned date your account will be automatically downgraded by our system.

    If you need further assistance, please let us know.