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  • Profile Image

    Integration with Authorize.net is not working properly

    Asked by kwillmott on December 05, 2014 at 10:42 AM

    Hi I have a form embedded into our site that allows for credit card processing which is attached to Authorize.net.  I was just told by a client that it is not working.  Is there a way to test it?

     

    Url's are as follows:

     

    http://www.jotform.com//?formID=42646901794261

    http://www.jotform.com//?formID=42647626869269

    and

    http://www.jotform.com//?formID=42647466037258

     

    It is embed here:

     

    http://iqoffice.ca/services/virtual-offices/

     

    Any help would be greatly appreciated.

    Page URL:
    http://iqoffice.ca/services/virtual-offices/

    credit card JotForm site
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    Answered by raul on December 05, 2014 at 01:14 PM

    Yes, you can test your payment integration using the sandbox mode. Please refer to this guide: https://www.jotform.com/help/221-How-to-Test-Authorize-net-Payment-Tool-on-Sandbox-Mode

    Is this happening with just one of your clients? You can also check your incomplete payments to check more details about the received errors.

    The error I saw on your website while testing is the following:

    You should check the entered credentials in your payment integration to validate they're correct.

    Let us know if you have further questions.
    Thanks.