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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    My form is showing a payment error

    Asked by LibertyJunction on December 05, 2014 at 10:52 AM

    Hi There, once I fill out our registration form, it is supposed to bring me to paypal to pay. But then I get an error message. I have double checked the payment integrations- and it looks like it's set up correctly. Can you help?

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    JotForm Support

    Answered by Charlie on December 05, 2014 at 01:17 PM


    Unfortunately, I'm unable to see the attached image that you have here. But I tried sending a test submission in your form, you'll probably receive a notification regarding that test submission, I was successfully redirected to Paypal gateway.


    Also, please check your Conditions setup under "My Products". It seems that it has a missing field, just set the rules again to apply the changes.

    I would also like to suggest that you clear your form's and browser's cache, then try doing a test submission to see if you're still getting the error message.

    I hope this helps. Please do get back to us if you are still having problems.

    Thank you.