My form is showing a payment error

  • LibertyJunction
    Asked on December 5, 2014 at 10:52 AM

    Hi There, once I fill out our registration form, it is supposed to bring me to paypal to pay. But then I get an error message. I have double checked the payment integrations- and it looks like it's set up correctly. Can you help?

    Jotform Thread 469939 Screenshot
    Page URL: http://www.libertyjunctiontheatre.com/audition-workshop-arts-schools-drama
  • Charlie
    Replied on December 5, 2014 at 1:17 PM

    Hi,

    Unfortunately, I'm unable to see the attached image that you have here. But I tried sending a test submission in your form, you'll probably receive a notification regarding that test submission, I was successfully redirected to Paypal gateway.

    My form is showing a payment error Image 1 Screenshot 20

     

    Also, please check your Conditions setup under "My Products". It seems that it has a missing field, just set the rules again to apply the changes.

    I would also like to suggest that you clear your form's and browser's cache, then try doing a test submission to see if you're still getting the error message.

    I hope this helps. Please do get back to us if you are still having problems.

    Thank you.