i need to change the paypal account associated with my account.

  • Profile Image
    marketingdiva
    Asked on December 05, 2014 at 12:45 PM

    How do I change the paypal account associated with my account. 

     

    when i go in and change the plan it acts like it's going to charge me then and there. i am not due on the account until December 27th

  • Profile Image
    david
    Answered on December 05, 2014 at 02:39 PM

    Hi,

    The first thing to do would be to cancel your current PayPal subscription to make sure there is not duplicate billing:

    http://www.jotform.com/answers/277347-How-can-I-immediately-cancel-my-PayPal-Subscription

    Unfortunately our system may indeed charge you immediately due to the way it handles PayPal subscriptions.  It would only see that you would like to start a new subscription and could actually run concurrently with your current one.

    My recommendation would be to wait until closer to the end of your current paid date if possible.  We are also having our end of year sale quite soon.  We usually offer drastically discounted subscription and will be doing the same again this year.