What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What is an "SSL" submission?

    Asked by Jim Fox on September 28, 2011 at 02:06 PM

    I recieved a message from Jotform today saying "You have currently reached the limits of your account. Your forms will be disabled Thursday at 12pm EST. Free accounts are limited to 10 SSL submissions per month."  Can you tell me what an SSL is and if I can revert to the free account by using less of them.  Thank you. 

  • Profile Image

    Answered by allanftd on September 28, 2011 at 02:39 PM

    Hi Jim,

    SSL Submissions means that you have used the SSL version of your form's URL in the form embed code. This is denoted by the prefix https:// so that your form URL becomes:


    as opposed to the regular form URL which starts with http://, such as:


    Please make sure that you are using the regular form URL in your embed code to avoid reaching the limit of 10 SSL submissions for the free account. You are given 100 submissions for the free account if you use the non-SSL form.

    Please let us know if you have any other questions or concerns.


  • Profile Image

    Answered by sitelady on September 28, 2011 at 02:55 PM

    I wanted to add a comment on SSL.

    I recently upgraded to a Premium Account from the Basic/Free Account.  I made this decision because I learned that some of my clients were not comfortable using a non-SSL form to submit information online that we request, and therefore they didn't submit their form in advance.  I'm very glad I made the upgrade.  The $9.95 per month fee is well worth it to have the convenience of more form submissions from clients before they arrive at our office.  Also, I feel it shows clients that we are thinking of their security and internet safety.  It's just more professional to use SSL forms that request private information from clients.

    We have been using JotForm for a good year now and are very pleased with all it does for us and our business.