No submissions received for my JotForm after clicking submit

  • EarlyMusicAmerica
    Asked on December 5, 2014 at 5:16 PM

    Hello,

     

    I have an application set up on our website and people are emailing me to confirm that I received it and jot form is telling them it has been received successfully but when I go into check to see if it was submitted, the application is not there.

     

    This is a huge issue that i need help with because we extended our deadline and now submissions aren't getting to us.

     

    Thanks,

    Dina

    Page URL: http://earlymusic.org/young-performers-festival-application
  • Ben
    Replied on December 5, 2014 at 6:30 PM

    Hi Dina,

    I presume that you are not getting emails of the submissions made on the jotform on that page?

    If so, I see that there are 2 submissions and that for both of them there was an email notifier sent:

    [2014-12-04 16:06:09] Submission #293536369991641842 Form #42246387266158 SENT to in**@ea****us****erica.org from noreply@jotform.com via AMAZONSES
    [2014-12-03 16:22:46] Submission #293450965771577448 Form #42246387266158 SENT to in**@ea****us****erica.org from noreply@jotform.com via AMAZONSES

    I do see that you did not set the sender name field which might be the reason why the emails are not being delivered to you (again if that is what you meant).

    No submissions received for my JotForm after clicking submit Image 1 Screenshot 20

    Do let us know if that is the issue and give us more details of the issue in case that you meant that something else was the problem with submissions.

    Best Regards,
    Ben

     

  • EarlyMusicAmerica
    Replied on December 6, 2014 at 9:30 AM

    No, that's not what I am referring to. My applicants are submitting their stuff adn getting a message from jot form that it has been submitted successfully, but when I go to check, nothing has been submitted.

     

    any help would be great! Thanks

  • Kiran Support Team Lead
    Replied on December 6, 2014 at 7:07 PM

    Thank you for clarifying the issue. I've tried submitting your JotForm and I am able to see my entry in your submissions.

    No submissions received for my JotForm after clicking submit Image 1 Screenshot 30

    Also, as I check the email log it seems that you have received only 4 submissions. Could you try submitting this JotForm once again and let us know if the issue still persists.

    No submissions received for my JotForm after clicking submit Image 2 Screenshot 41

    You can also your email history log using the following guide

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Hope this information helps. Please let us know if you need any further assistance. We will be happy to help.

    Thank you!!