Having problem on the website with the JotForm Feedback script conflict

  • mcastaneda
    Asked on December 5, 2014 at 5:41 PM

    However I'am still experiencing the same problem above the accordion.

    Here you will find the index without the form script: https://dl.dropboxusercontent.com/u/82918362/Index/index.html

    On the right size of the SERVICES section, above the accordion you will see a right sweep on "POURCENTAGES DE SATISFACTION"

  • jonathan
    Replied on December 5, 2014 at 6:33 PM

    Hi,

    I apologize, but I could not seem to understand what exactly the problem was base on your provided details.

    Is there a jotform on the website  that is not working properly? Can you please describe to us the steps to take to reproduce the issue.

    We will wait for your response.

    Thanks.

     

  • jonathan
    Replied on December 5, 2014 at 6:35 PM

    By the way, this is what I see when I try following the initial details you provided

    Having problem on the website with the JotForm Feedback script conflict Image 1 Screenshot 20

     

    So, I was not really able to understand where the problem about JotForm was.

     

    Thanks.

  • mcastaneda
    Replied on December 6, 2014 at 12:24 PM

    Hi, I am sorry I think my explanation was not really clear.

    The file I sent you is the website without the jotform in it, so you will see everything working normally.

    But if I add the jotform, then the surrounded part (in the screencapture) will stop working.

    -Here is the file with the jotform in it  (blocking the surrounded part in the screencapture):

    https://dl.dropboxusercontent.com/u/82918362/Index/index2.html

     

    -And here is the file without the jotform in it, with the surrounded part working normally:

    https://dl.dropboxusercontent.com/u/82918362/Index/index1.html

     

    Thank you for your patience!

     

  • jonathan
    Replied on December 6, 2014 at 5:46 PM

    Hi,

    Thank you for clarifying that. I was able to see the difference now.

    It seems the lightbox feedback2 script is having conflict with all the existing scripts in the website.

    Can please try modifying the jotform embedded feedback script to like this

    <script src="https://static-interlogyllc.netdna-ssl.com/static/feedback.js?3.2.4473" type="text/javascript"></script>

    Remove the the in the feedback.js script.

     

    Having problem on the website with the JotForm Feedback script conflict Image 1 Screenshot 20

     

     

    Please try this and checked if it makes the difference.

    Inform us if issue remains.

    Thanks.

     

     

     

     

     

  • mcastaneda
    Replied on December 7, 2014 at 8:05 AM

    Hi, unfortunately this blocks every single script on the site...  :(

  • val
    Replied on December 7, 2014 at 9:31 AM

    Hi mcastaneda,

    Could you please share us the site or the link of the script of this screenshot below? so that, we can better assist you.

    Having problem on the website with the JotForm Feedback script conflict Image 1 Screenshot 20

    Thanks.

  • mcastaneda
    Replied on December 7, 2014 at 2:54 PM
  • mcastaneda
    Replied on December 9, 2014 at 6:08 AM

     

    On this line:

     

    function sliding_horizontal_graph(id, speed) {

            $("#" + id + " li span").each(function (i) {

                var j = i + 1;

                var cur_li = $("#" + id + " li:nth-child(" + j + ") span");

                var w = cur_li.attr("title");

                cur_li.animate({

                    width: w + "%"

                }, speed);

            })

     

        }

     

     

     

  • Welvin Support Team Lead
    Replied on December 9, 2014 at 9:49 AM

    We'll check this and try to implement jQuery noConflict method to your existing script. We'll get back to you soon.

    http://api.jquery.com/jquery.noconflict/

    Thanks

  • mcastaneda
    Replied on December 9, 2014 at 3:24 PM

    Thank you!

  • mcastaneda
    Replied on December 11, 2014 at 4:12 AM

    Hi! I finally resolved it, thank you guys anyway ;)

  • Welvin Support Team Lead
    Replied on December 11, 2014 at 7:26 AM

    My apologies for taking it too long, but I'm glad that you've managed to resolve the problem. Please do not hesitate to get back to us if you need further assistance.

    Thanks