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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Widget Date Picker: Date text is not showing intermittently

    Asked by slider17 on December 06, 2014 at 12:11 AM

    hi

     

    the date picker widget on the form i have embedded on my site is not displaying correctly.  it seems its contracted by more than a half of its normal size.

     

    please refer to the link below.

     

    http://bestquoteremovals.com.au/#quote

     

     

    this screenshot shows the issue in detail

    http://gyazo.com/6a165b2fbde6768fff97d585bbbf7b2e

     

    how to fix this?

     

    thanks

    date picker widget height date picker widget change height changing the height date text intermittent
  • Profile Image
    JotForm Support

    Answered by Jan on December 06, 2014 at 11:22 AM

    Hi,

    I see what you mean. The Date picker widget is not displaying properly. 

    We need to change the height of the widget from 25 to 34. You need to apply this on all of the Date picker widgets. Please check the screenshot below.

    1. Right click on the widget field.

    2. Select "Show Properties".

    3. Change the height value to "34"

    4. Click "Close settings" then save the form.

     

    Hope this helps. Let us know if you have any questions.

    Thank you.

  • Profile Image

    Answered by slider17 on December 06, 2014 at 10:20 PM

    ok that has not fixed the issue.

     

    the widget is still 'squashed' please refer to the original screenshot i posted.

  • Profile Image
    JotForm Support

    Answered by Jan on December 07, 2014 at 03:23 AM

    Hi,

    Thank you for updating us. I was able to replicate the issue. It is actually an intermittent issue, sometimes it will show up properly but most of the time, it won't. It is also happening on the other date picker widget. I tried it on Chrome, Firefox and Internet Explorer 8.

    I don't have an idea what causes this problem. I will be forwarding this to our developers so that they can take a look at it. We will notify you via this thread once an update is available.

     

    Hope you understand. Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by TitusN on December 19, 2014 at 03:53 AM

    Hello, 

    The issue has been fixed - it was caused by poor interaction between the date picker and the conditional logic of hiding and showing elements on your form. 

    We have made a system wide update that fixes this interaction - I tested your form and so far so good. 

    If you have further difficulty - please let us know. 

    Cheers!

  • Profile Image

    Answered by slider17 on December 19, 2014 at 04:23 AM

    thank you for fixing this! much appreciated.

  • Profile Image
    JotForm Support

    Answered by Jan on December 19, 2014 at 09:44 AM

    Hi,

    In behalf of our widget developers, you are welcome. Thank you very much for waiting. We appreciate your patience. Let us know you have any questions.

    Thank you for choosing JotForm.