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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot get email or log in

    Asked by Chris  on December 06, 2014 at 12:32 PM

    I cannot access my account.  I do not know my log in info.  Site was done by a developer and he did not save info.  Also not receiving emails from my form on my website.  Also not receiving emails when I hit "forgot Password" and it asks for my email and states that an email has been sent.  Maybe it was sent..... but I am not receiving it.  This is very frustrating....... please help!

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    JotForm Support Manager

    Answered by Jeanette on December 07, 2014 at 12:00 AM

    Your email address was in our bounce list. I've removed from it now.

    Also, You have 2 accounts associated with such emails



    Please reset any of those by clicking on the "forgot password?" link and an email with reset instructions will arrive to that email address.