I have built a form again since the first one a year ago. The problem is described below

  • Profile Image
    Asked on September 28, 2011 at 06:02 PM

    The form I built using jotform worked fine but i cannot remember how I was able to have all submissions automatically go to my partners email instead of mine.  The form was on  a website I built  Here's what I need help with.  I cannot discover again how to route all submissions to his email instead of mine, automatically!

    The form is on this website on the contact us page and the url for that page is: http://www.menonthejob.com/MOJ/Contact_Us.html 

    Not only can I not get the submission notifications to go to his email...dnell88312@aol.com...but now I don't get notification on my email  rantonides@neo.rr.com .   I know it's my fault but I'm completely lost.  Please send me DETAILED instructions that even a half-wit could follow.  Assume I have never built a jotform before and describe, and if you can, explain what each step does.  I have no trouble building the forms and pasting them on a page on the webiste I build but I am unable to comprehend the process from that point forward.  One thing I'm defintiely confused about is whether jotform, when referring to emails, means submission notifications to me that lets me know someone completed and submitted the form. or means that jotform emailed the sender that I received notification that he submitted the completed form.  Is there hope?

    Robert Antonides


  • Profile Image
    Answered on September 28, 2011 at 06:31 PM

    Hello Robert,

    First of all I would recommend you to check out a 2 minutes video tutorial about the basics of form creation. Also there is a detaled guide about Creating Your First Form.

    What about submissions? When you see some submission notification it means that someone has submitted the form, so you have received a submission notification with the submitted data.

    It is also possible to configure Autoresponder feature, in this case the person who has submitted the form will receive the notification too. To find out email address that has been used for submission notifications please check the following link.

    Please feel free to ask, if you have any further questions. We are always happy to help you!

    Best regards,

  • Profile Image
    Answered on September 28, 2011 at 06:41 PM

    Hi rantonides,

    By default, a notification email(email informing you) is sent to your account email address. Whenever someone submits something, you get this alert. You can change the email address by clicking on the Email Alerts icon in the top Toolbar when you're editing your form. Email Alerts also may refer to the autorespond email that the person receives after filling up something (this feature has to be enabled).

    So if you click Email Alerts, there is a default entry listed as 'Notification'. Just click that as shown here

    Then a new popup will allow you to edit the recipient email.

    There will be a new popup where you can type the desired email address. By default, it will show your current one. Please don't forget to hit the Finish button.

    That should allow the new email address to receive notification whenever something is submitted. I suggest that you remove the email address you posted so you can prevent spam.

    I hope that helps.