Confused with Sender and Recipient fields in Email Alerts.

Larry5000
Asked on December 07, 2014 at 05:34 AM

It sort of seems confusing however your saying that the area that says Senders e-mail is the place to add my client's name and e-mail address? What seems confusing is the fact that he is not a sender but a receiver of the e-mail submissions coming into him. Also because the form is set up by me will I still get notifications as well as my client or just him only?

This is a re-post of a comment on Setting up Email Notifications
Charlie
Answered on December 07, 2014 at 08:32 AM

Hi,

The email alert is just a quick notification to have an overview of the submission that has been sent.

Sender Name: basically, what we want to name of the person, organization or entity where the form came from.

Sender Email: This is the email used to send the submission, because we host our forms the submissions are sent to our servers and our email providers. Default would be noreply@jotform.com, it can also be a custom email from your end using SMTP settings.

Reply-to-email: is optional as to the user who field the form if he/she wants us to have a copy of their email where we want to do a reply.

Your client could also receive a notification but it can be a different notification only dedicated to him or her, you can then change the settings or value of those fields and make it look like it came from you rather than from him, you might want to check the guide we have here: How to create an autoresponder.

I hope this helps. Let us know if you need more information regarding this.

Thank you.