What does "Invalid Merchant Configuration" mean as an error message on my order form?

  • Profile Image
    richmondyoungwriters
    Asked on December 07, 2014 at 06:41 AM

    I just got an email from someone trying to place an order via the "Writer's Kit Order Form" and they got an Invalid Merchant Configuration error message, but I'm not sure what's wrong or how to fix it on my end. Someone else who tried to order previously got an error message a couple of times and then the order finally went through. Please help! Thank you!

  • Profile Image
    Shadae
    Answered on December 07, 2014 at 08:29 AM

    Hi richmondyoungwriter,

    That error message is returned by PayPal, that error is normally received when there is some configuration error within your PayPal account.

    You can see a list of errors and their meanings at this link: https://developer.paypal.com/docs/classic/api/errorcodes/ 

    You will need to get the long error to determine what will need to be adjusted within your PayPal account.