How can I prevent signups not on my website? And fake addresses?

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    Asked on December 07, 2014 at 09:22 AM

    I just cut over my jewelry ecommerce shop form to JotForm from another SAAS form service. Get everything up and running. However now I'm getting fake form submissions. Three so far today, two the day before. I accidentally embedded my form as HTTPS as first so now my account is being notified as over limit for SSL signups. And at this rate it would be out in a few more days anyways, plus these are filling up my mailing list with garbage. 

    They don't appear to be signing up via my website as they are not going to the confirmation page (per google analytics, they are not landing on that page at all) so I'm not sure where they are signing up from, somehow finding the brand new jotform page? 

    Can I prevent the form from accepting submissions from anywhere except my website? How can I check to see if the emails are at least real? Is this "normal" for jotform? I never experienced this on my other saas platform. 

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    Answered on December 07, 2014 at 09:50 AM


    Yes, we can do that, to prevent copying or cloning your form you need to click the checkbox of "Do not allow my forms to be cloned by other users" simply go to Account >> Settings >> Privacy or follow the screenshot below. :)



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    Answered on December 08, 2014 at 12:38 PM

    Thank you for the reply, Val. However that setting was already enabled on my account. 

    I've gone ahead and upgraded my account I had intended to do anyways once it worked out, but my form was locked out this morning so I couldn't wait. Just waiting for the upgrade to show up in my account and the form to be unlocked now. 

    However I'd still like any suggestions as to how or why this might have been happening and how to address it in the future? Before switching to JotForm I've never had fake subscriptions like this coming through, and as I mentioned they were not being forwarded, or not waiting long enough to be forwarded, through to my Thank You page per Google Analytics. The differences are that before I had double opt-in as it was a regular Mailchimp form (one of the reasons I switched) and that it was within a modal popup ONLY rather than also being available on the site without getting into a modal window.

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    Answered on December 08, 2014 at 02:40 PM

    You can check the IP address from the submissions view where they are coming from.

    And, we have a feature to limit form submissions by cookies or IP addresses, etc.

    Hope this helps. Let us know if you need further assistance. We will be happy to help.

    Your question on upgrade has been moved to a separate thread and shall be addressed there.