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  • Profile Image

    I provided Custom URL for thank you page and it does not work.

    Asked by desat on December 07, 2014 at 04:02 PM

    Hi,

    I set this URL as custom thank you page http://www.odorotke.sk/objednavka-potvrdenie

    BUT there is no redirection after submit.

    Any suggestion?

     

    Thank you

    Tomas Desat

    Page URL:
    http://www.odorotke.sk

    custom url custom thank you href script conflict iframe embed script embed
  • Profile Image
    JotForm Support

    Answered by jonathan on December 07, 2014 at 06:31 PM

    Hi Tomas,

    Can you please try re-embedding the jotform http://www.jotformeu.com/form/43205246674353 on your website  using its iframe embed code instead.

    User guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    It seems there is a script conflict that is happening when you used script embed code. Using the iframe embed code should prevent any script conflict.

    Hope this help. Inform us if issue still persist.

    Thanks.

     

  • Profile Image

    Answered by desat on December 08, 2014 at 03:05 AM

    Hi,

    I changed to iframe as you suggested BUT no change, problem remain.

    any idea

    thanks

    Tomas

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    JotForm Support

    Answered by ashwin_d on December 08, 2014 at 06:19 AM

    Hello Tomas,

    Upon checking your form, I found that you have added conditions to redirect to different custom thank you URLs. Please check the screenshot below:

    Since your form field "spôsob PLATBY" has only one option which is selected by default, the condition always matches and redirects to "http://www.odorotke.sk".

    Please delete the condition or update the thank you URL in the condition and that should solve your problem.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by desat on December 08, 2014 at 07:01 AM

    thanks (what to say else)

    sorry for disturbing

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 08, 2014 at 07:12 AM

    Hello Tomas,

    You are welcome.

    Do get back to us if you have any questions.

    Thank you!