Untrusted connection appears on the webpage where the form is embedded

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    Asked on December 07, 2014 at 07:50 PM

    have a look at my web page to see what is happenning. you can also see it on my behance page at https://www.behance.net/gallery/21419845/around-the-sydney-beaches-2015-calendar?


    message reads:

    This Connection is Untrusted

    You have asked Firefox to connect securely to form.jotform.co, but we can't confirm that your connection is secure.

    Normally, when you try to connect securely, sites will present trusted identification to prove that you are going to the right place. However, this site's identity can't be verified.
    What Should I Do?

    If you usually connect to this site without problems, this error could mean that someone is trying to impersonate the site, and you shouldn't continue.

    form.jotform.co uses an invalid security certificate. The certificate is only valid for the following names: jotform.com, www.jotform.com (Error code: ssl_error_bad_cert_domain)

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    Answered on December 08, 2014 at 03:28 AM

    Hello giddy,

    I did check your web page where you have embedded your form and I am able to replicate the issue you are having.

    You need to change the iFrame src URL and change it to "https://secure.jotform.com/form/43217903256857". Please check the screenshot below:

    Alternatively, you can use your form's following iFrame embed code in your web page and that should solve your problem:

    <iframe id="JotFormIFrame" allowtransparency="true" src="https://secure.jotform.com/form/43217903256857" style="margin:0px auto;display:block;" scrolling="no" frameborder="0" height="1834" width="600"></iframe>

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    Answered on December 08, 2014 at 03:32 AM

    fixed!!! you are simply the most wonderful people, thank you for your wonderful support!!

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    Answered on December 08, 2014 at 04:59 AM

    Hello giddy,

    You are welcome.

    I'm very pleased that I was able to help you.

    Do get back to us if you ave any questions.

    Thank you!