What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Authentication/Authorization Failed

    Asked by mikebee on September 28, 2011 at 08:11 PM
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    Answered by fxr on September 28, 2011 at 09:44 PM

    hi again, MikeBee.


    We are only too happy to help, but your queries are impossible to answer if you dont provide us with a little more detail as regards the exact nature of your issue.

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    Answered by mikebee on September 29, 2011 at 12:02 AM
    Thank you for responding I made a form and post it on my Facebook so my friend can also order off Facebook the say when the click the link and try to submit. "You do not have Authentication/Authorization Failed" pops up . What should I do to fix the problem ?
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    JotForm Support

    Answered by mliz on September 29, 2011 at 05:11 AM

    Hi mikebee,

    It appears that you have added a payment tool in the form but left out the API details empty which is why you are getting this error. You need to fill out the API username, password and signature in order for it to work.

    If you don't have a Paypal Pro account yet, you need to get one via this link. Please be aware that it is only available for 3 countries, namely UK, US and Canada. It will not work for other countries.

    Let us know if you need further assistance with regard to this issue. Thanks!