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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform awards: Form's vote counter seems to have reset.

    Asked by c2itson on December 07, 2014 at 11:55 PM

    Hi, I love jotform and what I can do with Jotform to satisfy my clients or to just simply have fun.

    I'm 1 of the 480 contestants running for the prize! But I noticed a flaw.

    I started out with 31 or so votes via my social media traffic. Now I have only 14 then 16 now I'm back to 14

    http://www.jotform.com/awards/nominee/?Anthony2 

    I would love to win something in my life.

    Thanks for your time.

    Page URL:
    http://www.jotform.com/awards/nominee/?Anthony2

    JotForm awards style size font
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 08, 2014 at 05:29 AM

    Hello c2itson,

    I'm sorry for the trouble caused to you.

    Do you mean to say that your votes were actually reset? That is very unlikely and none of the other users have reported this issue.

    Let me report it to our back end team. We will get back to you as soon as we have any update form them.

    Thank you!

  • Profile Image

    Answered by c2itson on December 08, 2014 at 09:51 AM
    Its true. Thank you.
    greenwindowsservices.com
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    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 08, 2014 at 10:46 AM

    Hello c2itson,

    I have already reported this issue to our back end team. Lets wait for an update from them.

    Thank you!

  • Profile Image

    Answered by c2itson on December 08, 2014 at 11:11 AM
    Ok
    greenwindowsservices.com
    "At Your Service"
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    JotForm Founder

    Answered by aytekin on December 08, 2014 at 11:20 AM

    We are only counting the unique IP address votes now. The votes from same computer are not counted. That's probably why the number has changed.

  • Profile Image

    Answered by c2itson on December 08, 2014 at 11:51 AM
    No they were from my social media shares. And there is 5 people in my house
    with laptops and other devices.
    greenwindowsservices.com
    "At Your Service"
    ...
  • Profile Image

    Answered by c2itson on December 09, 2014 at 11:31 AM
    I just had gotten 4 of my friends in washington dc to vote for my form and
    they still says 16. It's weird.
    greenwindowsservices.com
    "At Your Service"
    ...
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    JotForm Support

    Answered by Charlie on December 09, 2014 at 01:19 PM

    Hi,

    We'll try to look at it again. Rest assure that our upper management is already aware of it and are frequently checking if there are any flaws in our voting system.

    Regards.

  • Profile Image

    Answered by cettox on December 09, 2014 at 02:09 PM

    Hi Anthony,

     

    Yes you are correct, 2 of your votes went into wrong form. I have now fixed this, and there was also a glitch that prevented unique urls from your 6 submissions to our design contest.

     

    Here are the unique urls to your submissions:


    http://www.jotform.com/awards/nominee/?Anthony
    http://www.jotform.com/awards/nominee/?Anthony2
    http://www.jotform.com/awards/nominee/?Anthony3
    http://www.jotform.com/awards/nominee/?Anthony5
    http://www.jotform.com/awards/nominee/?Anthony6
    http://www.jotform.com/awards/nominee/?Anthony7

     

    2 new votes added to

    http://www.jotform.com/awards/nominee/?Anthony2

     

    And the reduction of 31 to 16 caused because we no longer count duplicate votes.

     

    Thank you!

  • Profile Image

    Answered by c2itson on December 10, 2014 at 11:01 AM
    There is more. Now I'm back at 25. I've screen shot [image: Inline image 1]
    greenwindowsservices.com
    "At Your Service"
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    Answered by c2itson on December 10, 2014 at 11:01 AM
    Yesterday I had my friends confirm their vote and 22 out of 100 confirmed
    there votes and I was still stuck at 16. Now I'm at 25 when I was at 26
    about 1 hour and a half ago
    greenwindowsservices.com
    "At Your Service"
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 10, 2014 at 12:06 PM

    Hello c2itson,

    We are unable to see the screenshot you have shared. Please upload it again and the following guide should help you on how to upload image in forum post:  http://www.jotform.com/answers/277033 

    Thank you!

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    Answered by c2itson on December 10, 2014 at 12:31 PM
    greenwindowsservices.com
    "At Your Service"
    ...
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    Answered by c2itson on December 10, 2014 at 07:31 PM
    It's not working out for me. I'm still stuck at 25 with confirmed votes.
    greenwindowsservices.com
    "At Your Service"
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on December 10, 2014 at 08:53 PM

    Hi,

    My apologies for the inconvenience that this might have caused you. Unfortunately, we're unable to see the screenshot that you have uploaded, as my colleague suggested, please do try the guide here on how to add screenshots in the forum.

    We'll wait for your response, but rest assure that our developers are already being notified about this.

    Thank you.