What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't downgrade/

    Asked by imagemojo on December 08, 2014 at 12:07 AM

    1. Try to downgrade, system hangs wit dialog box saying "wait". Waited 1 hour and no response.

    2. Tried cancelling and re-subscribing system did not allow.



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    JotForm Support

    Answered by ashwin_d on December 08, 2014 at 05:41 AM

    Hello imagemojo,

    I'm sorry for the trouble caused to you.

    Upon your request, I have cancelled your economy yearly subscription with order #INT131217-8727-78434. You will not be billed again.

    Thank you!