Dropbox Integration: form fails when someone is uploading a file bigger than 300MB

  • Profile Image
    frank_d
    Asked on December 08, 2014 at 12:11 AM

    Hi there.

     

    I created a Dropbox form, and I notice that no matter what I do, the form will always fail when someone is uploading a file bigger than 300 MBs.

     

    I upped the max file size setting several times, to no avail.

     

    This is really frustrating, because I am paying a subscription just for that specific function. And my customers are not happy I have to constantly apologize for these failures.

     

    Please advise. 

  • Profile Image
    Welvin
    Answered on December 08, 2014 at 05:45 AM

    Hi,

    Unfortunately, Dropbox Integration API only supports a maximum of 300MB of file per upload. Uploading more than this will cause the failure to your form.

    Please check this guide:

    http://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    Thank you!