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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving autoresponders

    Asked by crashtackle on December 08, 2014 at 03:57 AM

    Hello, The autoresponders do not seem to be working... supposed to go to user after they send form.

     

    Have check spam boxes and still nothing.

    autoresponders check send form
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    JotForm Support

    Answered by Welvin on December 08, 2014 at 06:21 AM

    Hi,

    That's because you haven't selected the email field as your recipient to the autoresponder email settings. Here's a screenshot of your current settings:

    Kindly re-check and select the email field. After that, your submitters should receive the email. If not, update this thread so we can check further.

    Thanks