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    Paypal Statement on Custom Property for purchase order form?

    Asked by ianlowe on December 08, 2014 at 08:07 AM
    Now for one more question!

    Can I use the Custom Property to add a field that will provide the customer with a field in which he or she can use to identify themselves on the PayPal statement?
    paypal custom property
  • Profile Image
    JotForm Support

    Answered by Charlie on December 08, 2014 at 08:16 AM

    Hi again Ian,

    I'm not sure if I understood you correctly. Can you please provide us more details of what you are looking for? A screenshot would also help us a lot.

    Are you referring to some kind of annotation or comment field to where user can add when doing a purchase on your product? Or something like a field with predefined values or option that user will select?

    We'll wait for your response. 

    Thank you.

  • Profile Image

    Answered by ianlowe on December 08, 2014 at 08:31 AM
    I was looking for something that would show up on the PayPal statement identifying the customer.
    Would have to be a text field that the buyer could put his name in.
    To be fair I am not sure what the statement would contain but if the customer has not entered any identifying text I don't see how I would know which payment lines matched the registration details from the jot form
    ...
  • Profile Image

    Answered by Ben on December 08, 2014 at 08:41 AM

    Hi,

    I would suggest to place email and full name fields, which you can find under Quick Tools on the left. This should be enough to send the data of the person purchasing to the PayPal.

    If we misunderstood what you mean, do let us know more details.

    Best Regards,
    Ben

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    Answered by ianlowe on December 08, 2014 at 08:51 AM
    That would certainly be sufficient to identify the buyer but how do I pass that data to PayPal?
    When I go through a Test ( but not actually paying) the PayPal confirmation screen doesn't have any of those details.
    Forgive me if I am talking rubbish.
    ...
  • Profile Image

    Answered by Ben on December 08, 2014 at 09:21 AM

    Hi Ian,

    All the required data for the purchase should be sent to PayPal from our background servers on the submission. I believe that the email and username are also sent to PayPal, but that this is not shown.

    I was looking for an example of what you would like to achieve, but was not able to find it in PayPal documentation, so I apologize, but could you please give us a link or screenshot to somewhere where we could see what you exactly mean?

    I did find that you can send some data to PayPal when using PayPal Express, but this might require some additional coding - besides the design on jotform.

    This is what I saw on PayPal:

    Do you maybe refer to this (see billing and contact information section)?

    Best Regards,
    Ben

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    Answered by ianlowe on December 08, 2014 at 10:01 AM
    Ben, thanks for this but I think before I ask you to investigate further I need to do a full test and actually buy something so I can either provide you with the screen sot that better defines what I am looking for or, shows that what I want is already there!

    Will let you know when I have done it.


    Regards

    Ian Lowe

    ...
  • Profile Image

    Answered by ianlowe on December 08, 2014 at 10:21 AM
    Ben, I am so sorry for having tasked you with a question I had not thoroughly researched myself first.

    When I went through the process to the end, setting up a 1 euro product, actually buying it and then checking it seems the username I passed through and appears on the PayPal statement. Exactly as I need.

    Again, my apologies for wasting your time.


    Regards

    Ian Lowe

    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on December 08, 2014 at 10:35 AM

    Hi Ian,

    Don't worry about it, me and my colleagues are more than happy to assist you.

    The payment gateway method that we have are supported very well by the payment processor (ex. Paypal), users can purchase products from you and pay it using the payment gateway, they can log in to their Paypal accounts securely or use Credit Cards. You and the user will have notification about the purchase and the details, including who purchased and where it was purchased. You might also want to check this section of our User Guide, Payment Forms.

    If you need any assistance again or have other concerns, please feel free to open up a new thread here in the forum, as I've mentioned, we're more than glad to assist you.

    Thanks.