Participants are receiving an error message when submitting form.

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    Jessiem
    Asked on December 08, 2014 at 09:57 AM

    Participants are receiving this error message when they try to submit their form:  "Form ID did not match. Form ID: Form Name: 42656535922157."  Their submissions are also not coming through.

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    Charlie
    Answered on December 08, 2014 at 11:00 AM

    Hi,

    I apologize for the inconvenience that this might have caused you. I've cleared your form's cache and also made a test submission, you should have receive it by now.

    Probably just a temporary hiccup on the server or a cache problem on the form when it was being edited.

    Again, my apologies for the inconveniences. Please do get back to us if you are still having problems with this.

    Thank you.