What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Participants are receiving an error message when submitting form.

    Asked by Jessiem on December 08, 2014 at 09:57 AM

    Participants are receiving this error message when they try to submit their form:  "Form ID did not match. Form ID: Form Name: 42656535922157."  Their submissions are also not coming through.

    Page URL:
    http://www.jotform.us/form/42656535922157

    Screenshot
    message submitting form Submissions name form name
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    JotForm Support

    Answered by Charlie on December 08, 2014 at 11:00 AM

    Hi,

    I apologize for the inconvenience that this might have caused you. I've cleared your form's cache and also made a test submission, you should have receive it by now.

    Probably just a temporary hiccup on the server or a cache problem on the form when it was being edited.

    Again, my apologies for the inconveniences. Please do get back to us if you are still having problems with this.

    Thank you.