What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I cancel my subscription?

    Asked by sroden on December 08, 2014 at 10:11 AM

    I need to cancel my subscription and did not notice any user friendly option available to do so.

    Thank you.


  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 08, 2014 at 11:08 AM

    Hello sroden,

    Here are the steps to cancel your subscription:

    1. Sign in to your JotForm account.

    2. Click on the person icon on the top right corner of your screen.

    3. Click on "Account" link which will take you to accounts page with several tabs.

    4. Click on the "Billing" tab

    5. Click on the "Starter" plan which will open a modal window and you need to confirm the cancellation. Please check the screenshot below:


    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!