What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform empty in mailprogram

    Asked by RealVisuals on December 08, 2014 at 11:05 AM



    I have set up some fields, but when i ad the proper information, i receive just a mail with a empty form...

    What can be the problem?

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    Answered by KadeJM on December 08, 2014 at 11:56 AM

    From what I see in the screenshot you're having a problem with receiving empty submission data in your email notification.

    Have you tried checking your jotform submissions in your account? If not then please refer to this guide - #How-to-view-Submissions

    Additionally, I checked your account but I don't currently see any jotforms listed. 

    Can you please provide us with a link to this jotform which you are having this issue?

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    Answered by KadeJM on December 08, 2014 at 11:58 AM

    Something else you may want to check on your end is to make sure that your email notification is set up correctly. If it is not and there are no tags in it to connect your email answers to your form answers using the form fields box on the right-side then those would also cause it to appear empty.