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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can not edit any of my forms

    Asked by philmorrisgilbert on December 08, 2014 at 12:37 PM

    Although I was able to clone an existing form, the system will not allow me to the cloned form or any of my forms

    Page URL:
    http://www.jotform.com/myforms/

    Screenshot
    My Forms Cloned Form system
  • Profile Image

    Answered by Carina on December 08, 2014 at 02:18 PM

    Are you experiencing this is in more than one browser or only on Internet Explorer? You can try clearing your browser's cache to see if it solves.

    Let us know if the problem persists.

  • Profile Image

    Answered by philmorrisgilbert on December 08, 2014 at 03:01 PM
    Thank you for the information…Cache was cleared and still not able to edit my existing forms…Problem persists

    Phil Morris

    Phil Morris
    Training Specialist
    Employee Development Program
    Human Resources Department

    Gila River Indian Community
    P.O. Box 97
    Sacaton, AZ 85247

    520-562-9827 Office
    520-562-9819 FAX
    phillip.morris@gric.nsn.us

    employeedevelopment@gric.nsn.us



    ...
  • Profile Image

    Answered by philmorrisgilbert on December 08, 2014 at 03:11 PM
    I’m sorry, only on Internet explorer… I was able to edit the forms title using my android phone…very timely and non-user friendly as the
    “Vote for users choice award” kept supersizing and covering my editable box…very frustrating that the “Vote for users choice award” has no close option.


    Anyway, My IT group had me delete as well but to no avail.

    Thanks for your support.

    Phil Morris

    Phil Morris
    Training Specialist
    Employee Development Program
    Human Resources Department

    Gila River Indian Community
    P.O. Box 97
    Sacaton, AZ 85247

    520-562-9827 Office
    520-562-9819 FAX
    phillip.morris@gric.nsn.us

    employeedevelopment@gric.nsn.us



    ...
  • Profile Image

    Answered by Carina on December 08, 2014 at 04:42 PM

    If I understood you right the difficulty still exists and only on Internet Explorer. I will forward this to our developers so they can analyse better this situation, but please provide us more details on the browser version you are using.
    You will be contacted via this thread once they have an update on this matter.

    I moved the vote for users question to a new thread so it can be handled by our team.

     

  • Profile Image

    Answered by philmorrisgilbert on December 08, 2014 at 05:21 PM
    Thank you very much…I have Internet Explorer (a different version at home), I’ll try to update tonight. I am currently working with Explorer 9…funny thing is, up until Jotforms put in all these pop-ups for the voting of best form and the new pricing graphic…there were no issues.

    Phil Morris

    Phil Morris
    Training Specialist
    Employee Development Program
    Human Resources Department

    Gila River Indian Community
    P.O. Box 97
    Sacaton, AZ 85247

    520-562-9827 Office
    520-562-9819 FAX
    phillip.morris@gric.nsn.us

    employeedevelopment@gric.nsn.us



    ...
  • Profile Image

    Answered by Carina on December 08, 2014 at 05:43 PM

    Thank you for providing additional information I added it to the ticket. Let's wait for more details from our developers.

    Let us know if you need more assistance.