What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happens if we max our secure submissions?

    Asked by KollelJLC on December 08, 2014 at 01:05 PM

    We are currently using the free plan, with only 10 SSL submissions. What happens if we send a donation link (for a non-profit) in an email, and we receive too many submissions?


    Thank you.

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    JotForm Support

    Answered by Mike_T on December 08, 2014 at 03:16 PM

    Thank you for contacting us.

    We temporarily block the forms on overlimit accounts. For example, if you receive 15 paid submissions, your forms will be blocked the next day. It means, that you will need to upgrade to be able to receive more submissions, or wait for the next submissions reset day (the first day of each month).

    We send the notification alerts when the account is near to the limit. Also, the forms are not blocked immediately upon reaching the quota. So users can upgrade their accounts without any service disruption.

    Please feel free to contact us if you need any further assistance. We will be happy to help.