What happens if we max our secure submissions?

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    KollelJLC
    Asked on December 08, 2014 at 01:05 PM

    We are currently using the free plan, with only 10 SSL submissions. What happens if we send a donation link (for a non-profit) in an email, and we receive too many submissions?

     

    Thank you.

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    Mike_T
    Answered on December 08, 2014 at 03:16 PM

    Thank you for contacting us.

    We temporarily block the forms on overlimit accounts. For example, if you receive 15 paid submissions, your forms will be blocked the next day. It means, that you will need to upgrade to be able to receive more submissions, or wait for the next submissions reset day (the first day of each month).

    We send the notification alerts when the account is near to the limit. Also, the forms are not blocked immediately upon reaching the quota. So users can upgrade their accounts without any service disruption.

    Please feel free to contact us if you need any further assistance. We will be happy to help.