What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded to Premium but my Account still shows FREE account?

    Asked by lah232 on December 08, 2014 at 02:00 PM
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    Answered by raul on December 08, 2014 at 03:57 PM

    Please accept our apologies.

    I went ahead and fixed that for you.
    Kindly check your account now (log out your current session and log back in) and you should be able to see your account as a Premium account.

    Let us know if you need further assistance.
    Thank you.