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    E-mail when a form is submitted

    Asked by nbradford on December 08, 2014 at 02:03 PM

    In the past I received an e-mail when a new form was submitted.  I haven't been receiving those e-mails any longer.  How do I fix my settings so I receive an e-mail when a form is submitted?

    Thank you,

    Natalie Bradford

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    JotForm Support Manager

    Answered by Jeanette on December 08, 2014 at 03:56 PM

    nbradford@greattime-travel.com is IN  the bounce list

    Reason(s) : smtp;550 5.1.1  - has sent to too many recipients this hour. IB607

    Here is a guide to prevent further issues:

    How to remove your email address from bounce list How to setup email alerts to prevent email bouncing related issues 


    On a note aside, upon checking your form I realized that it's gathering credit card sensitive information on plain text fields. Please be aware that this is illegal because it's considered a phishing activity, which violates our terms of use


    Card number, expiration date, security codes and card holder name are considered critical information.  The only services allowed to collect such data are those that are DSS/PCI certified.

    So, it is a must to integrate your form with any of our Payment integrations.


    For now we have removed the guilty fields in the form. But you must refrain of making new forms like that, otherwise, we will be obligated to suspend your account.