Email Notification not working

  • Profile Image
    Justin4George
    Asked on December 08, 2014 at 02:32 PM

    To Whom It May Concern : 

     

    For some reason we are not getting email notifications from our forms - 

    Is there any way you can fix this asap? 

     

    thank you,

    Justin George 

  • Profile Image
    Kiran
    Answered on December 08, 2014 at 04:14 PM

    I see that the notifications are being sent to your email address. 

    You can also check the email history log from your account itself by following the guide below :

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Also, please refer to our guide below that helps you in troubleshooting email delivery issues

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Let us know if you need further assistance. We will be happy to help.

    Thank you!!

  • Profile Image
    Larry Sams
    Answered on January 15, 2015 at 11:21 AM

    I am having trouble getting an email notification set up correctly.

     

    I have created the form and added notification.  The email notification does not arrive at the email account I set up in the form.

     

    I did create a new sender email address.  I received a confirmation number in an email.  I have not been able to figure out what to do with the confirmation number.   I simply can not find a place that will accept the confirmation number.  Is this what is stopping the notification?

     

    The account is lsams@tulsaconnect.com.  The form is Prayer Request.

     

    What am I miss understanding?

     

    Thank you,

     

    Larry

  • Profile Image
    Kiran
    Answered on January 15, 2015 at 11:35 AM

    @Larry,

    Your question is moved to a separate thread and shall be addressed there.

    http://www.jotform.com/answers/496794 

    Thank you!