Email Notification not working

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    Asked on December 08, 2014 at 02:32 PM

    To Whom It May Concern : 


    For some reason we are not getting email notifications from our forms - 

    Is there any way you can fix this asap? 


    thank you,

    Justin George 

  • Profile Image
    Answered on December 08, 2014 at 04:14 PM

    I see that the notifications are being sent to your email address. 

    You can also check the email history log from your account itself by following the guide below : 

    Also, please refer to our guide below that helps you in troubleshooting email delivery issues 

    Let us know if you need further assistance. We will be happy to help.

    Thank you!!

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    Larry Sams
    Answered on January 15, 2015 at 11:21 AM

    I am having trouble getting an email notification set up correctly.


    I have created the form and added notification.  The email notification does not arrive at the email account I set up in the form.


    I did create a new sender email address.  I received a confirmation number in an email.  I have not been able to figure out what to do with the confirmation number.   I simply can not find a place that will accept the confirmation number.  Is this what is stopping the notification?


    The account is  The form is Prayer Request.


    What am I miss understanding?


    Thank you,



  • Profile Image
    Answered on January 15, 2015 at 11:35 AM


    Your question is moved to a separate thread and shall be addressed there. 

    Thank you!