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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Notification not working

    Asked by Justin4George on December 08, 2014 at 02:32 PM

    To Whom It May Concern : 


    For some reason we are not getting email notifications from our forms - 

    Is there any way you can fix this asap? 


    thank you,

    Justin George 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on December 08, 2014 at 04:14 PM

    I see that the notifications are being sent to your email address. 

    You can also check the email history log from your account itself by following the guide below :


    Also, please refer to our guide below that helps you in troubleshooting email delivery issues


    Let us know if you need further assistance. We will be happy to help.

    Thank you!!

  • Profile Image

    Answered by Larry Sams on January 15, 2015 at 11:21 AM

    I am having trouble getting an email notification set up correctly.


    I have created the form and added notification.  The email notification does not arrive at the email account I set up in the form.


    I did create a new sender email address.  I received a confirmation number in an email.  I have not been able to figure out what to do with the confirmation number.   I simply can not find a place that will accept the confirmation number.  Is this what is stopping the notification?


    The account is lsams@tulsaconnect.com.  The form is Prayer Request.


    What am I miss understanding?


    Thank you,



  • Profile Image
    JotForm Support

    Answered by Kiran on January 15, 2015 at 11:35 AM


    Your question is moved to a separate thread and shall be addressed there.


    Thank you!