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Justin4GeorgeAsked on December 8, 2014 at 2:32 PM
To Whom It May Concern :
For some reason we are not getting email notifications from our forms -
Is there any way you can fix this asap?
thank you,
Justin George
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Kiran Support Team LeadReplied on December 8, 2014 at 4:14 PM
I see that the notifications are being sent to your email address.
You can also check the email history log from your account itself by following the guide below :
http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History
Also, please refer to our guide below that helps you in troubleshooting email delivery issues
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Let us know if you need further assistance. We will be happy to help.
Thank you!!
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Larry SamsReplied on January 15, 2015 at 11:21 AM
I am having trouble getting an email notification set up correctly.
I have created the form and added notification. The email notification does not arrive at the email account I set up in the form.
I did create a new sender email address. I received a confirmation number in an email. I have not been able to figure out what to do with the confirmation number. I simply can not find a place that will accept the confirmation number. Is this what is stopping the notification?
The account is lsams@tulsaconnect.com. The form is Prayer Request.
What am I miss understanding?
Thank you,
Larry
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Kiran Support Team LeadReplied on January 15, 2015 at 11:35 AM
@Larry,
Your question is moved to a separate thread and shall be addressed there.
http://www.jotform.com/answers/496794
Thank you!