Some users not making it to the second page on our form?

  • Profile Image
    radicalmedia
    Asked on August 04, 2010 at 10:17 AM

    Regarding the following form:

    http://www.jotform.com/?formID=1995958859

    Some of our users have told us the form will not move on to the second page. Everything is working for me, so I can't recreate the problem. Any thoughts on why the 'conditional/branching' seems to be breaking down? Only for some!

    Cheers

    David

     

    Edit: I checked with the users having the problem, they are all on IE8? Searching the forums for Internet Explorer it seems that this is not a new problem but I can't find any post that mention any fix or why the NEXT button is not sending the user to the next page?

  • Profile Image
    aytekin
    Answered on August 05, 2010 at 08:04 AM

    I tested your form on IE8. It is happening because the address field is required. There is a bug on that field. So, if you do not fill it completely, it will not let you to continue but it also will not show a "This field is required" error.

    Until we fix this, make that question non-required.