What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Upgraded, but form is disabled

    Asked by drbernardchan on December 08, 2014 at 07:30 PM

    I upgraded to premium plan on 5th December but my account is still not updated. Can you help me identify what is wrong? 


    Subscription Receipt for JotForm premium monthly

    Dear Bernard Chan,

    You have successfully signed up for a subscription to JotForm premium monthly using PayPal.
    Your first subscription payment, for $9.95 USD, has already been sent to Interlogy LLC.

    Subscription Details

    Dec 5, 2014
    JotForm premium monthly
    The exchange rate for this purchase is 1 MYR = 0.275470USD
    $9.95 USD for the first month

    Then $9.95 USD for each month

    Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period.
    If you have any questions or concerns about this subscription, please contact Interlogy LLC.

    Contact Information


    Interlogy LLC
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    JotForm Support

    Answered by BDAVID on December 08, 2014 at 09:35 PM

    You purchased a Premium yearly subscription at a discounted rate of $45, also you purchased a monthly subscription upon seeing the account not upgraded yet, I assumed you wanted to cancel the monthly subscription and keep the yearly one. 

    Your account is a Premium status now, and I have requested the refund for the monthly charge. Let us know if you have more questions.