Upgraded, but form is disabled

  • Profile Image
    Asked on December 08, 2014 at 07:30 PM

    I upgraded to premium plan on 5th December but my account is still not updated. Can you help me identify what is wrong? 


    Subscription Receipt for JotForm premium monthly

    Dear Bernard Chan,

    You have successfully signed up for a subscription to JotForm premium monthly using PayPal.
    Your first subscription payment, for $9.95 USD, has already been sent to Interlogy LLC.

    Subscription Details

    Dec 5, 2014
    JotForm premium monthly
    The exchange rate for this purchase is 1 MYR = 0.275470USD
    $9.95 USD for the first month

    Then $9.95 USD for each month

    Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period.
    If you have any questions or concerns about this subscription, please contact Interlogy LLC.

    Contact Information


    Interlogy LLC
  • Profile Image
    Answered on December 08, 2014 at 09:35 PM

    You purchased a Premium yearly subscription at a discounted rate of $45, also you purchased a monthly subscription upon seeing the account not upgraded yet, I assumed you wanted to cancel the monthly subscription and keep the yearly one. 

    Your account is a Premium status now, and I have requested the refund for the monthly charge. Let us know if you have more questions.