What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded but it is not reflected in my account

    Asked by kodokan on December 08, 2014 at 09:37 PM

    Hi, I upgraded to the Premium plan (2 year) but it is not reflected in my account.

    I clicked on the email that was sent for the special today.


    Thank you,

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 08, 2014 at 11:15 PM

    Hello kodokan,

    I'm sorry for the trouble caused to you.

    I have taken care of your account issues and upgraded it to premium bi-yearly subscription. Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!