Completed forms are not being sent to the e-mails?

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    unigazin
    Asked on December 09, 2014 at 06:25 AM

    para ser concluída uma forma que não está sendo enviado para os e-mails que foram adicionadas no site para envio de formulários

  • Profile Image
    Charlie
    Answered on December 09, 2014 at 09:45 AM

    Hi, 

    May I know what form/s you are having problems with?

    You can try the following in assessing your form's email status.

    1. You can see here all the submissions done in your form, you can see if the submission was successfully sent or not in your recipient email. 

    View all the emails in your form submission

    2. This is a guide on how to setup properly your notifications to prevent bouncing email related issues.

    How to setup properly Email Alerts notification to prevent email bouncing related issues

    3. If you are using a custom email, like those provided in a hosting website, you may want to contact your email provider to whitelist our IP addresses so that the emails may not be blocked.

    Whitelisting JotMail IP addresses

     

    I hope this helps. If after applying the above solutions does not help you fix the problem, please do let us know.

    Thank you.