What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    The emails from the forms shows up as a paragraph instead of individual fields like it used to.

    Asked by pamalwebmaster on December 09, 2014 at 09:33 AM

    The email we receive from the form used to be separated by lines and the individual fields. Now everything shows up in one clustered paragraph on the receiving end, and is very difficult to read. This just changed this week, and i do not know how to change it back. Can someone help me with this?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on December 09, 2014 at 12:18 PM


    Our apologies! But our developers have just made a fix to this problem a while ago. Kindly try it and if the format is the same (no line breaks), then just click "Switch to HTML Mode" button:

    Then you can switch it back to Text Format if you prefer text version. If the problem persists, then I would advise re-creating the whole settings. Just please follow these steps:

    a. Delete the existing notification: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    b. Re-create it: https://www.jotform.com/help/25-Setting-Up-Email-Notifications