The emails from the forms shows up as a paragraph instead of individual fields like it used to.

  • pamalwebmaster
    Asked on December 9, 2014 at 9:33 AM

    The email we receive from the form used to be separated by lines and the individual fields. Now everything shows up in one clustered paragraph on the receiving end, and is very difficult to read. This just changed this week, and i do not know how to change it back. Can someone help me with this?

    Page URL: http://www.whud.com/hospital_submit/index.php
  • Welvin Support Team Lead
    Replied on December 9, 2014 at 12:18 PM

    Hi,

    Our apologies! But our developers have just made a fix to this problem a while ago. Kindly try it and if the format is the same (no line breaks), then just click "Switch to HTML Mode" button:

    The emails from the forms shows up as a paragraph instead of individual fields like it used to Screenshot 20

    Then you can switch it back to Text Format if you prefer text version. If the problem persists, then I would advise re-creating the whole settings. Just please follow these steps:

    a. Delete the existing notification: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    b. Re-create it: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Thanks