Problema na conta

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    jornadacientificacedsa
    Asked on December 09, 2014 at 09:46 AM

    Não estou conseguindo sair da conta Premium para a conta Starter.

     

    Att.

     

    Letícia Nunes

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    Charlie
    Answered on December 09, 2014 at 12:35 PM

    Hi,

    Upon checking your account, I see that you have purchased an upgrade last December 1. And you have scheduled to downgrade it today? Your account will remain Premium until the subscription you made last December 1 expires, which is scheduled January 2, 2015. You will not be billed anymore.

    Let me know if I misunderstood your concern.

    Thank you.