What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded from Free to Premium but it's not showing up on my account

    Asked by spdl on December 09, 2014 at 09:51 AM

    I upgraded from Free to Premium but it's not showing up on my account. It still asking to upgrade but my credit card was charged with the Premium fee ($45/year). I have the confirmation code. How long does it take to change your account? I'm already over my payment allowance. It's been over 24 hours.

    my account upgraded I upgraded credit card
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    JotForm Support

    Answered by KadeJM on December 09, 2014 at 12:36 PM

    Thank you for becoming a subscriber and we're sorry to see that your account didn't upgrade right away as it should have so lets get this problem fixed for you right now.

    Usually when you upgrade it should be instantaneous but in your case I found this problem occurred because there was an issue with your referral link so our system didn't associate the subscription with your account properly.

    I've fixed and updated this for you and we do deeply apologize about that. You should now be able to see your Premium Plan on your account.

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    Answered by 2ctmedia on December 09, 2014 at 12:41 PM

    Wrong question

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    Answered by 2ctmedia on December 09, 2014 at 12:42 PM

    wrong question

     

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    JotForm Support

    Answered by KadeJM on December 09, 2014 at 12:45 PM

    That happened because you were logged into "spdl" so that is the account the Premium Subscription got associated with. Your reply above now shows that you're responding from "2ctmedia"

    If that's not the account you were logged into at the time then this most likely happened because you clicked on the Email for it which was linked with that account because of the associated link in the email.

    Was this meant for "2ctmedia" instead then? Please let us know so we can fix it.

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    Answered by 2ctmedia on December 09, 2014 at 12:47 PM

    oops I think i responded to the wrong question... sorry I'm having the same issue though.

     

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    Answered by spdl on December 09, 2014 at 01:40 PM

    Thank you! It's now been fixed by the Jotform team!

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    JotForm Support

    Answered by KadeJM on December 09, 2014 at 03:14 PM

    @spdl

    You're very welcome, glad that fixed it for you.

     

    @2ctmedia

    Not a problem, I see my colleague has fixed it for you in your actual thread located here. That is my fault for not double-checking that at first although it threw me off for a moment but would have figured it out either way.