What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm unable to import a form. Can you help?

    Asked by KeepToledoCreative on December 09, 2014 at 10:56 AM
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    JotForm Support

    Answered by david on December 09, 2014 at 12:47 PM


    It appears as though you may have been using the wrong link to clone the form and that it has run into a bug.  Occasionally when users clone a form using a link that takes you to our log in page instead, they clone what appears to be a log in page.  This in turn causes our filter to suspend your account.

    I cleared out the bugged forms and activated your account.  Also, here is the proper link to clone the form you are trying to clone:



    If the form is in your account, you can also simply clone it straight from there rather than using the URL:


    Let us know if you have any further questions and we will be happy to help.