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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with e-mails coming through

    Asked by Kelly  on December 09, 2014 at 11:41 AM

    Hi there, I am extremely concerned about my business e-mails not coming through. I have a website: www.pick-ur-party.co.za and under request a quote it is meant to go directly to my kelly@pick-ur-party.com e-mail account but I am not recieving anything. Please help me and is there any way I can recover my lost e-mails as clients have tried to reach me but cant. Thank you.

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    JotForm Support

    Answered by david on December 09, 2014 at 01:34 PM


    I checked our mail logs and several of the notifications that were sent through your form came back as failed.


    This resulted in your email address being added to our bounce list.  I did see that a couple emails had gone through previously to your address so I do not believe that you have entered it incorrectly.  I removed your email address from our bounce list and your should be able to receive your notifications once again.

    Check to make sure you haven't blocked noreply@jotform.com or that you haven't previously marked that address as spam.

    Let us know if you are still unable to receive your notifications and we will be happy to have another look.