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Problems with e-mails coming throughAsked by Kelly on December 09, 2014 at 11:41 AM
Hi there, I am extremely concerned about my business e-mails not coming through. I have a website: www.pick-ur-party.co.za and under request a quote it is meant to go directly to my firstname.lastname@example.org e-mail account but I am not recieving anything. Please help me and is there any way I can recover my lost e-mails as clients have tried to reach me but cant. Thank you.
I checked our mail logs and several of the notifications that were sent through your form came back as failed.
This resulted in your email address being added to our bounce list. I did see that a couple emails had gone through previously to your address so I do not believe that you have entered it incorrectly. I removed your email address from our bounce list and your should be able to receive your notifications once again.
Check to make sure you haven't blocked email@example.com or that you haven't previously marked that address as spam.
Let us know if you are still unable to receive your notifications and we will be happy to have another look.