What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    disabled forms

    Asked by jcooper on December 09, 2014 at 01:00 PM


    We apparently hit out max this week and the email said all forms were disabled. Obviously we can't have that but I don't see where/how to fix it.


    Please advise. Thank you!

    Page URL:

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    JotForm Support

    Answered by david on December 09, 2014 at 03:15 PM


    I checked your account and there are some forms with large submission attachments still in your trash.  These are causing you to go over your storage limits.  If you purge these forms from your trash you should be well under your limits once again.  In the "My Forms" sections of your account, click on "Trash" and you should see these 4 forms:

    These will be completely deleted from our system however so make sure you have everything you need from them before doing so.

    Let us know if you have any further questions and we will be happy to help.

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    Answered by jcooper on December 10, 2014 at 11:10 AM

    Thank you! How quickly does it take effect?

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    JotForm Support

    Answered by david on December 10, 2014 at 12:47 PM

    It takes effect immediately.  I just checked your account again to make sure you were under your limits and you are now well below any of them.  You should be all set.

    Let us know if there is anything else we can help you with and we will be happy to do so.