What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is rendering slowly due to enabled Auto Fill option

    Asked by gouldca on December 09, 2014 at 02:26 PM

    My form is rendering slowly

    Can you help diagnose why my form is so slow?

    Page URL:
    http://www.jotformpro.com/form/42955954494976

    autofill slow form
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    Answered by raul on December 09, 2014 at 05:32 PM

    Please accept our apologies, I went ahead and test your form's speed here and was able to see that your form renders slow because of an issue we're having with our tracking server.

    We have already reported this situation to our back end and hope it will be fixed soon.
    Thanks.

  • Profile Image

    Answered by gouldca on December 11, 2014 at 08:42 AM

    Any update??

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    JotForm Support

    Answered by Welvin on December 11, 2014 at 10:31 AM

    The tracking server that my colleague have originally mentioned is already fixed. I think the issue has to do with the Form Collapse and Javascript functions to your form. They are too many, you can check your form source codes.

    We optimized everything but have to consider the length or the number of fields to your form. We support long forms, but this issue will be expected to happen. You have to wait to fill out the form.

    Thanks

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    Answered by gouldca on December 11, 2014 at 05:08 PM

    Hmmm, how many is too many form collapses and javascript functions?  

    If JotForm says they support long forms, but they won't work properly, that it seems they don't really support long forms.  If there is no solution, can Jotfrom recommend another service that will work for me?  And can I get a refund?

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    JotForm Support

    Answered by Mike_T on December 11, 2014 at 06:31 PM

    The issue is caused by enabled Auto Fill option with selected 'Save on data changes' parameter on form. It saves the whole form into user's browser upon each click, so this is the reason of the slow form. I will submit a ticket to our Development Team to see if we can improve that behavior.

    In order to fix this, please disable the Auto Fill option.

    Or increase the Auto Save time frame and disable the Save on data changes parameter.

    I do not think that we can provide a refund since your payment was made almost a year ago, and PayPal has a two months refund limit.

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    Answered by gouldca on December 11, 2014 at 09:12 PM

    Mike_T, You rock!  I think the problem has been solved!!  It seems that checking Save on Data Changes was what was holding the form up. 

    I am so relieved!!!!

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    JotForm Support

    Answered by abajan on December 12, 2014 at 03:16 AM

    On behalf of my colleague Mike_T, you're most welcome :)