What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't cancel my premium subscription

    Asked by ozgurari on September 29, 2011 at 01:50 PM

    Hi, I would like to cancel my subscription. When I click on cancel button I am forwarded to a PLIMUS page which asks me username and password. Although I enter my pass. It doesnot accept and when I click on I forgot my password button It does not recognise my e-mail address


    Please could you erase my account and stop taking mony from my credit card?


    Ozgur ARI

    Username ozgurari


    Thank you

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    JotForm Support

    Answered by mliz on September 29, 2011 at 01:57 PM

    Hi Ozgur ARI,

    Your request has been processed the subscription has been cancelled. Your account will remain Premium until the period you have paid for expires.

    Thanks for using JotForm.

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    Answered by ozgurari on September 29, 2011 at 02:02 PM

    Thank you much.