I can't cancel my premium subscription

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    Asked on September 29, 2011 at 01:50 PM

    Hi, I would like to cancel my subscription. When I click on cancel button I am forwarded to a PLIMUS page which asks me username and password. Although I enter my pass. It doesnot accept and when I click on I forgot my password button It does not recognise my e-mail address


    Please could you erase my account and stop taking mony from my credit card?


    Ozgur ARI

    Username ozgurari


    Thank you

  • Profile Image
    Answered on September 29, 2011 at 01:57 PM

    Hi Ozgur ARI,

    Your request has been processed the subscription has been cancelled. Your account will remain Premium until the period you have paid for expires.

    Thanks for using JotForm.

  • Profile Image
    Answered on September 29, 2011 at 02:02 PM

    Thank you much.